--- title: How do I move my services to a new address? description: "Moving can be an exciting time, we like it not to be stressful.\n\nIt’s best to contact us as soon as you know your new address, the sooner we know the easier we can ensure a smooth move. (It can take up to 5 business days to process)" --- [Skip to content](https://learn.heybabbl.ca/en/internet-helpdesk/how-do-i-move-my-services-to-a-new-address#main-content) English Show submenu for translations ![heybabbl-logo-white.svg\]](https://learn.heybabbl.ca/hubfs/heybabbl-logo-white.svg) Open main navigation Close main navigation - English Show submenu for translations - Return to heybabbl.ca Return to heybabbl.ca FAQ's - There are no suggestions because the search field is empty. 1. [Help Centre](https://learn.heybabbl.ca/en/internet-helpdesk?hsLang=en) 2. [Customer Support](https://learn.heybabbl.ca/en/internet-helpdesk/customer-support?hsLang=en) 3. [Account](https://learn.heybabbl.ca/en/internet-helpdesk/customer-support?hsLang=en#account) # How do I move my services to a new address? ## Moving can be an exciting time, we like it not to be stressful. It’s best to contact us as soon as you know your new address, the sooner we know the easier we can ensure a smooth move. (It can take up to 5 business days to process) To process a Move Request ***please complete the following tasks:***   #### **1. Email [info@heybabbl.ca](mailto:info@heybabbl.ca) with the following information** **Name on account and current address:** **Date of Move**: **New Address**: (please include postal code) (**if it is a suite, please note {Basement / A / #3 etc...}**) One of our team will check that your services will work at your new address and if your service can be activated remotely. If we need to arrange a technician install, we will arrange it. Incase there are no current cable services at the new address, please complete the following availability request  **Preferred Appointment Dates:** 1 - DD-MMM-YYYY, AM (8-12 PM), PM (12-4 PM), EVE (4-8 PM) 2 - DD-MMM-YYYY, AM (8-12 PM), PM (12-4 PM), EVE (4-8 PM) 3 - DD-MMM-YYYY, AM (8-12 PM), PM (12-4 PM), EVE (4-8 PM) #### **NOTE: There will be a $30 move transfer fee** #### **2. Please ensure you update your online information SEE BELOW!** Log into the customer [Login portal](https://heybabbl.ca/my-account/) ![](https://learn.heybabbl.ca/hubfs/image-png-May-05-2022-09-14-35-02-PM.png) Click on the address section on the Left-hand side, then use the edit option to update your billing and shipping addresses ![](https://learn.heybabbl.ca/hubfs/image-png-May-05-2022-09-07-17-86-PM.png) You are all done!           - [Getting Started](https://learn.heybabbl.ca/en/internet-helpdesk/getting-started?hsLang=en#main-content) - [Customer FAQs](https://learn.heybabbl.ca/en/internet-helpdesk/getting-started?hsLang=en#customer-faqs) - [Installation](https://learn.heybabbl.ca/en/internet-helpdesk/getting-started?hsLang=en#installation) - [Home Internet Service FAQ](https://learn.heybabbl.ca/en/internet-helpdesk/home-internet-service-faq?hsLang=en#main-content) - [Getting the most out of your home internet](https://learn.heybabbl.ca/en/internet-helpdesk/home-internet-service-faq?hsLang=en#getting-the-most-out-of-your-home-internet) - [Security](https://learn.heybabbl.ca/en/internet-helpdesk/home-internet-service-faq?hsLang=en#security) - [Troubleshooting](https://learn.heybabbl.ca/en/internet-helpdesk/home-internet-service-faq?hsLang=en#troubleshooting) - [Ordering](https://learn.heybabbl.ca/en/internet-helpdesk/home-internet-service-faq?hsLang=en#ordering) - [Setup](https://learn.heybabbl.ca/en/internet-helpdesk/home-internet-service-faq?hsLang=en#setup) - [Customer Support](https://learn.heybabbl.ca/en/internet-helpdesk/customer-support?hsLang=en#main-content) - [Account](https://learn.heybabbl.ca/en/internet-helpdesk/customer-support?hsLang=en#account) - [Technical Questions](https://learn.heybabbl.ca/en/internet-helpdesk/customer-support?hsLang=en#technical-questions) - [Launch FAQ Articles](https://learn.heybabbl.ca/en/internet-helpdesk/launch-faq-articles?hsLang=en) [![Chill listening crop-3](https://learn.heybabbl.ca/hs-fs/hubfs/heybabbl-logoset-01.png?width=85&height=55&name=heybabbl-logoset-01.png "Chill listening crop-3")](https://heybabbl.ca) Babbl Home Internet Knowledge Base Copyright © 2026, Babbl Communications