--- title: Internet outages description: internet outage --- [Skip to content](https://learn.heybabbl.ca/en/internet-helpdesk/is-there-an-internet-outage#main-content) English Show submenu for translations ![heybabbl-logo-white.svg\]](https://learn.heybabbl.ca/hubfs/heybabbl-logo-white.svg) Open main navigation Close main navigation - English Show submenu for translations - Return to heybabbl.ca Return to heybabbl.ca FAQ's - There are no suggestions because the search field is empty. 1. [Help Centre](https://learn.heybabbl.ca/en/internet-helpdesk?hsLang=en) 2. [Home Internet Service FAQ](https://learn.heybabbl.ca/en/internet-helpdesk/home-internet-service-faq?hsLang=en) 3. [Troubleshooting](https://learn.heybabbl.ca/en/internet-helpdesk/home-internet-service-faq?hsLang=en#troubleshooting) # Internet outages ## Common reasons for Internet Outages **[Failed link to internet provider:](http://netequalizernews.com/2010/08/17/top-five-reasons-for-loss-of-internet-service/)** A failed link can be from a storm that causes power outages or construction/ animals that disrupt wiring.  Most internet service providers have thousands of [“backbone” networks](http://www.cogentco.com/) all around the country, which means if the backbone network in your area goes down, so will your internet. Here are a few links you can use to see if there is a current outage in your area. As we use Shaw's backbone if they have an outage in your area we do as well. [https://www.bchydro.com/power-outages/](https://www.bchydro.com/power-outages/) [https://support.shaw.ca/t5/service-updates-outages/tkb-p/service-updates](https://support.shaw.ca/t5/service-updates-outages/tkb-p/service-updates)     - [Getting Started](https://learn.heybabbl.ca/en/internet-helpdesk/getting-started?hsLang=en#main-content) - [Customer FAQs](https://learn.heybabbl.ca/en/internet-helpdesk/getting-started?hsLang=en#customer-faqs) - [Installation](https://learn.heybabbl.ca/en/internet-helpdesk/getting-started?hsLang=en#installation) - [Home Internet Service FAQ](https://learn.heybabbl.ca/en/internet-helpdesk/home-internet-service-faq?hsLang=en#main-content) - [Getting the most out of your home internet](https://learn.heybabbl.ca/en/internet-helpdesk/home-internet-service-faq?hsLang=en#getting-the-most-out-of-your-home-internet) - [Security](https://learn.heybabbl.ca/en/internet-helpdesk/home-internet-service-faq?hsLang=en#security) - [Troubleshooting](https://learn.heybabbl.ca/en/internet-helpdesk/home-internet-service-faq?hsLang=en#troubleshooting) - [Ordering](https://learn.heybabbl.ca/en/internet-helpdesk/home-internet-service-faq?hsLang=en#ordering) - [Setup](https://learn.heybabbl.ca/en/internet-helpdesk/home-internet-service-faq?hsLang=en#setup) - [Customer Support](https://learn.heybabbl.ca/en/internet-helpdesk/customer-support?hsLang=en#main-content) - [Account](https://learn.heybabbl.ca/en/internet-helpdesk/customer-support?hsLang=en#account) - [Technical Questions](https://learn.heybabbl.ca/en/internet-helpdesk/customer-support?hsLang=en#technical-questions) - [Launch FAQ Articles](https://learn.heybabbl.ca/en/internet-helpdesk/launch-faq-articles?hsLang=en) [![Chill listening crop-3](https://learn.heybabbl.ca/hs-fs/hubfs/heybabbl-logoset-01.png?width=85&height=55&name=heybabbl-logoset-01.png "Chill listening crop-3")](https://heybabbl.ca) Babbl Home Internet Knowledge Base Copyright © 2026, Babbl Communications