We hate to see you go but if you must, it is really easy.
- Log into the Customer Login page located here and sign in using your Username or Email Address and your password.
- Click on My Subscription located on the left side navigation.
- Once in the subscription page, click on the yellow Cancel button
A pop-up will appear instructing you to:
- Pick your last day of service
- You will receive an email with next steps on how to return your modem
- Click a checkbox that acknowledges a $200 charge will be made to your credit card if the rental modem is not returned
- You’ll then receive a notification email confirming your cancellation.