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Understanding your Wi-Fi Modems Light Sequencing

Below are typical light sequences you might encounter on your Wi-Fi modem with troubleshooting to help address issues you might come across.

Power

power-icon(Power)

No Lights Ensure all cables are attached securely to your wall outlet and Wi-Fi modem. If there continues to be no light try moving your modem to a different power outlet if available.

 

Coax Cable Outlet Issue

power-iconPower

Green-Steady Outlet is inactive, move the modem to a different coax cable outlet.

Asset 3Downstream

Green-Blinking (more than 30 minutes)

 

Frequency Disturbance

power-iconPower

Green-Steady If Downstream and Upstream continue to blink there is likely a frequency problem. Ensure there are no splitters connected to the cable outlet as that may be interrupting the frequency. Splitters can affect your frequency signal, remove all splitters to increase frequency.

Asset 3Downstream

Green/Blue-Blinking
Asset 1

Upstream

Green/Blue-Blinking

 

Technician May be Required If
power-iconPower Green-Steady Move modem to a different coax cable outlet. If the upstream symbol continues to blink and you have no other outlets available a technician is required to visit and properly configure the outlet. (Contact support@heybabbl.ca).
Asset 3Downstream Green/Blue-Steady
Asset 1

Upstream

Green-Blinking

 

Active Modem But Cannot Connect
power-iconPower Green-Steady

Perfect Connection. If you cannot connect to the internet the problem isn’t the modem but might be the device you are using to connect to the internet.


Ensure your SSID is correctly matched to the details at the back of the modem supplied by HeyBabbl.


Additionally, try connecting your Wi-Fi modem to your laptop by an ethernet cable. Restarting your computer should automatically pick up an IP address to connect to and begin internet setup.

Asset 3Downstream Green/Blue-Steady
Asset 1

Upstream

Green/Blue-Steady
Asset 4

Online

Green-Steady
Asset 5

LAN

Green-Blinking/Steady
Asset 7

Wireless

(2.4GHz)

Green-Blinking/steady
Asset 6

Wireless

(5GHz)

Green-Blinking/steady