Below are typical light sequences you might encounter on your Wi-Fi modem with troubleshooting to help address issues you might come across.
| Power | ||
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No Lights | Ensure all cables are attached securely to your wall outlet and Wi-Fi modem. If there continues to be no light try moving your modem to a different power outlet if available. |
| Coax Cable Outlet Issue | ||
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Green-Steady | Outlet is inactive, move the modem to a different coax cable outlet. |
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Green-Blinking (more than 30 minutes) | |
| Frequency Disturbance | ||
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Green-Steady | If Downstream and Upstream continue to blink there is likely a frequency problem. Ensure there are no splitters connected to the cable outlet as that may be interrupting the frequency. Splitters can affect your frequency signal, remove all splitters to increase frequency. |
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Green/Blue-Blinking | |
Upstream |
Green/Blue-Blinking | |
| Technician May be Required If | ||
 Power |
Green-Steady | Move modem to a different coax cable outlet. If the upstream symbol continues to blink and you have no other outlets available a technician is required to visit and properly configure the outlet. (Contact support@heybabbl.ca). |
 Downstream |
Green/Blue-Steady | |
|
Upstream |
Green-Blinking | |
| Active Modem But Cannot Connect | ||
| Power |
Green-Steady |
Perfect Connection. If you cannot connect to the internet the problem isn’t the modem but might be the device you are using to connect to the internet. Ensure your SSID is correctly matched to the details at the back of the modem supplied by HeyBabbl. Additionally, try connecting your Wi-Fi modem to your laptop by an ethernet cable. Restarting your computer should automatically pick up an IP address to connect to and begin internet setup. |
| Downstream |
Green/Blue-Steady | |
|
Upstream |
Green/Blue-Steady | |
Online |
Green-Steady | |
LAN |
Green-Blinking/Steady | |
Wireless (2.4GHz) |
Green-Blinking/steady | |
Wireless (5GHz) |
Green-Blinking/steady | |